Communication Services
CCS Technology Wheel
CCS Available Master Agent Capabilities
We provide a wide array of software design and development services.
Hosted Infrastructure | Public, Private, & Hybrid Cloud | Data Center & Co-location | Disaster Recovery
Managed Office 365
Providers
Cloud Hosted Voice:
Eliminate on site PBX and ongoing maintenance with a hosted voice solution that includes unlimited local
and long distance calling, point and click user, auto attendant and trunk group administration. Includes collaboration capabilities such as video, sms, presence and chat. Available APIs’ for integration with line of business applications. Contact Center as a Service capabilities can be included as part of an overall hosted solution. Contact center includes agent call handling attributes, call recording, supervisor monitoring and agent queue assignment, intelligent routing and robust call analytics.
Examples
Unified Communication as a Service (UCaaS)
Contact Center as a Service (CCaaS)
Hosted Voice | Mobility Integration | Video & Web Conferencing | Collaboration Tools
Providers
Unified Communication as a Service:
A single integrated platform which provides video & audio conferencing, SMS, chat, presence and mobile client.
Examples
- Unified Communication as a Service (UCaaS)
- Contact Center as a Service (CCaaS)
Hosted Voice | Mobility Integration | Video & Web Conferencing | Collaboration Tools
Providers
Connectivity:
Telecom carrier services which provide internet access, multi-site wide area network connections, wireless as well as broadband facilities to both the domestic US and international countries.
Examples
- Dedicated Internet Access (DIA)
- Multi-protocol Label Switching (MPLS)
- Software Defined Wide Area Network (SD-WAN) Metro Ethernet Services
Fiber | Cable | Wireless | Satellite
Providers
SaaS:
Subscription based software licensing where physical servers are hosted in the providers data center.
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Examples
Microsoft 365
Google Suite
Microsoft Office 365 | Google G-Suite | Application Services | Customer Relationship Management (CRM) | Client Based Security | IT Service Management (ITSM)
Providers
Managed Security:
Cybersecurity is the practice of protecting networks, devices and data from damage loss or unauthorized access.
In today’s business environment network and data security are paramount to business continuity. Managed security services include assessments of current infrastructure and vulnerabilities. Cybersecurity also includes an enterprise end point threat detection and remediation against malware and ransomware. Services may also include 24×7 Security Operations Center (SOC) managed firewalls, anti-virus protection, intrusion detection and vulnerability scanning. Managed security services can help lower cybersecurity Insurance premiums.
Examples
- Enterprise detection & response (XDR) Advanced threat detection
- Endpoint protection
Firewalls | Threat Detection & Incident Response
DDoS Mitigation | Malware, Virus & Phishing Protection
Providers
Customer Experience:
Convenient and preferred communication methods to enhance customer satisfaction.
Examples
- Web, chat, text
Contact Center | CRM Integration | OmniChannel
Providers
Wireless/Mobility:
Provide mobile devices both phones and tablets for employees to conduct business while away from the office. Corporate plans can include voice as well as data services (i.e. mobile access to business applications). With the launch of 5G, many carriers now offer business class services for backup to facilities based corporate networks. Mobile Device Management (MDM) services are also available to administer the management and inventory of all devices, set wireless policy and provide access to all billing information.
Examples
- Mobile Device Management (MDM)
- Corporate Mobile Calling Plans Mobile Phone Devices
Wireless Services | Expense Management | Internet of Things (IoT)
Providers
IT Managed Services:
Services where daily operational activities for a specific business process (i.e. network management, hardware & application administration, network security etc.) are performed by either a Managed Service Provider (MSP)
or telecom carrier. The MSP assumes responsibility for the day- to-day operation of a client’s infrastructure that includes 24/7 monitoring, maintenance, provisioning, project management, help desk support and installation. Outsourcing of an IT Function to an MSP typically improves efficiencies and overall end user satisfaction because a client lacks in house resources and expertise.
Examples
- Telecom Expense Management (TEM)
- Infrastructure as a Service
- Managed Router, Managed Firewall, Managed Security
Professional Services | Managed 365 | App Help | IT Service Management (ITSM)
Providers
Energy:
One of the biggest costs for many businesses are utilities. With the AppSmart advantage, you can improve energy efficiency, reduce waste, and enhance the comfort and experience for your customers and employees. Now businesses have a choice who they purchase electricity and gas from. Client’s can now leverage the competitive utilities market for more cost-effective services.
Examples
- Electricity Solutions for Business Gas Solutions for Business
Efficiency | Solar | EV Charging | Backup Power | Water, Waste & Expense
